Privacy Policy

This Privacy Notice helps the users of the website accessible at the URL address www.bhero.com (“Platform” or “BHero Launchpad“) to understand which personal data BH Network International S.R.L (hereinafter “We” or “Us” or “Our“) collects from its users and the personal data processing activities carried out by Us, through BHero Launchpad, as well as on the occasion of providing Our services.

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This Privacy Notice (together with the Terms and Conditions – User Agreement and any other documents referenced therein) represents the basis on which We will process any personal data collected from You or which You may provide to Us.

 

 

1. DATA CONTROLLER AND PLATFORM OWNER

 

BH Network International S.R.L, a company incorporated and existing under the laws of Romania, registered with the Trade Registry under no J40/2277/2022, fiscal identification number 45607372, and having its headquarters located at 1 Aleea Bistra street, room 2, building E1, entrance 1, second floor, apartment 11, district 6, Bucharest, Romania is the personal data controller and the owner of BHero Launchpad.

 

2. PERSONAL DATA COLLECTED BY US 

 

In general, the users of Our services are anonymous to Us, and We cannot identify them with certainty. Although certain categories of information may be collected while using Our services, some of this information may be considered “personal data” by the legal provisions. 

 

Please note that the following information/ personal data may be collected and processed by Us:

 

(i) details of your visit on our BHero Launchpad, please see point 6 below (Cookies);

 

(ii) the necessary information to create the user account on BHero Launchpad;

 

(iii) the necessary information to subscribe to our updates (such as the email address);

 

(iii) the necessary information to provide Our services and with respect to:

 

  • the registered communication with Us such as recommendations, comments, requests, inquiries, submitted through BHero Launchpad, using emails or phone calls (such as the email address, phone number);
  •  the responses to a survey or submission of inquiry forms on Our website (such as the email address).

 

Such information may include your name, address, email address, phone number, financial and/or credit card information, cryptocurrency/wallet address, personal description, Identity Card or Passport copy, date of birth, passport number, or documents and data which can be used for personal identification purposes and required for KYC process (by a third-party provider of KYC/AML services) that may be required to comply with applicable laws.

 

 

  • any data made available to Us by You during our interactions.

 

The personal data is collected by Us when you are using BHero Launchpad and the services provided by Us, as well as through other types of communications which we have with You, including with user support through an online chat with an agent. Your username and email address might be necessary to sign up for an online chat.

 

We may also collect information, which is received from third-parties, including from Our partners, sub-contractors in technical, payment services, advertising networks, search information providers, KYC/ AML service providers, credit reference agencies, or other third parties who may provide information, for the purpose of fulfilling the Services or to comply with legal requirements.

 

BHero Launchpad is not intended for children under the age of 18. We do not collect information about children who are under 18 years of age.

 

 

3. PROCESSING OF PERSONAL DATA

 

Processing of personal data means any operation which is performed on personal data, whether automated or not, including but not limited to collecting, recording, retention, arrangement, use, amending, delivering, disclosure, and deleting of user’s personal data by Us.

 

We may process other user-related information if there is a justified need for it and if the processing of such data does not breach the applicable legal provisions.

 

BHero Launchpad cares about protecting your right to privacy in all the regions where We operate, and while complying with local laws, we are committed to implementing the personal data protection standard imposed by the GDPR.

 

 

4. LEGAL GROUNDS AND PURPOSES OF PROCESSING PERSONAL DATA

 

We will process all personal data You make available to Us, as well as any other data necessary to provide You with Our Services, according to the applicable legal provisions. We assure You that all your personal information and all your personal data remain under the protection of confidentiality.

 

Our main purposes in connection with the processing of user’s personal data are as follows:

  • to perform our services on BHero Launchpad and to provide information to users whether requested or not in relation to Our services;
  • to analyze the user satisfaction and preferences towards the Services to enable effective service development and marketing activities;
  • to contact You and to bill You;
  • to provide support in an online chat;
  • to manage the Platform and to ensure its security.

 

We are entitled to process users’ personal data also for other purposes if they are necessary for the performance of the obligations provided by the applicable legal provisions.

 

The legal grounds for the processing of personal data are: your consent ( for marketing activities), our interest when the processing is necessary for the performance of our Services or legal obligations (e.g., AML/CTF) or, pursuant the public interest or, requested in the exercise of official authority vested in BHero Launchpad or a third party with whom the personal data is disclosed except where such interest is overridden by the interest to protect the fundamental rights and freedoms that arise from the right of privacy.

 

 

5. DATA RETENTION

 

We will retain your information (including personal data) for as long as is needed to provide you the Services or as required to fulfill our legal obligations. We will retain and use your information  (including personal data) as necessary to comply with our legal obligations, as well as necessary for the other purposes above-mentioned.

 

By contacting us at contact@bhero.com, you can at any time obtain confirmation of whether or not personal data concerning you is being processed.

 

You have the right to access and export your information at any time by sending a request to contact@bhero.com

 

6. COOKIES

 

Our Platform contains cookies that collect personal data. The collection of personal data is strictly limited to what is necessary to provide you with the highest quality experience regarding the use of our Platform. We process technical data (including IP address) collected through cookies, such as information about your visits to our Platform.

 

We collect your personal data through cookies placed on BHero Launchpad. Details regarding the processing of personal data by such tools are available in our Cookies Policy.

 

Information, collected automatically by Us on each visit of our BHero Launchpad: 

 

-technical information, including the Internet Protocol (IP) address used to connect Your device to the Internet, browser type and version, time zone setting, browser plug-in types, and versions, operating system, and Platform;

 

– information about the visits, including the full URL, clickstream to, through, and from our website (including date and time), services/pages viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. 

 

Information may be collected by cookies and other tracking methods. 

 

Cookies are small data files that are stored on your device when visiting a website, which enables Us to collect information about your device identifiers, web browsers used to access the services, pages or features viewed, time spent on pages, mobile app performance, and links clicked.

 

Web beacons (or pixel tags) are electronic images that may be used to help deliver cookies, count website visits, understand usage and determine the effectiveness of email marketing campaigns. 

 

 

7. GENERAL PRINCIPLES OF PROCESSING OF PERSONAL DATA

 

We and all of our employees apply all diligence and security measures required by the applicable legal provisions at processing users’ personal data to ensure that it is only done for the purposes above-mentioned and to protect users’ personal data against inadvertent or unauthorized use disclosure or destruction.

 

We may share the users’ data with third parties as follows: 

  • our partners providing the services; 
  • third-party providers of KYC/AML services;
  • in case You use interactive areas of the website, like our blog or other online forums, certain 

information You choose to share may be displayed publicly, such as your username, actions 

You take and any content You post; 

  • to legal courts and authorities if requested to do so under a court/ authority order or legal process, or to establish or exercise Our legal rights or defend against legal claims; 
  • if We believe that the user’s actions are inconsistent with the Terms and Conditions and User Agreement, or to protect the rights, property, and safety of BHero Launchpad or others; 
  • in case of any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; 
  • to companies from Our group.

 

We maintain administrative, technical, and physical safeguards designed to protect the personal information we have about you against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

 

We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know, as mentioned above. They will only process your data on Our instructions, and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected data breach and will notify you and the competent regulator of a breach. 

 

 

8. TRANSFER OF PERSONAL DATA

 

We shall not transfer the user’s personal data outside of the European Economic Area (EEA) unless that country or territory also ensures an “adequate” level of protection. 

 

The transfer of the user’s data may be necessary for using the BHero Launchpad’s Services to provide updates and to respond to the user’s inquiries. As the Internet operates in a global environment, the use of the Internet to collect and process personal data necessarily involves the transmission of data on an international or cross-border basis. 

 

By using our Services or by communicating with Us, You acknowledge and expressly consent to BHero Launchpad’s processing and disclosure of Your personal data in this way. By communicating with Us and using Our Services, you provide your express consent to BHero Launchpad’s disclosure of Your personal data to third-party intermediaries (if applicable) for the purposes described in this Privacy Notice.

 

9. RIGHTS AND OBLIGATIONS OF USERS IN CONNECTION WITH PROCESSING OF THE PERSONAL DATA

 

 

The user agrees to transfer to Us the required personal data, which must be correct, valid, and complete.

 

The user agrees to inform Us immediately about the changes in the personal data, also about incorrectness or invalidity of personal data by delivering to Us the correct and valid personal data to replace the incorrect and/or invalid ones.

 

The user shall be fully responsible for his or her correct and valid personal data during the use of the BHero Launchpad.

 

You have the following rights regarding the processing of your personal data:

 

a. The right to access your personal data.

 

b. The right to rectification or deletion of inaccurate personal data.

 

c. The right to restriction of processing of personal data. This right is available to you when:

 

i) you contest the accuracy of your personal data;

 

ii) the processing of your personal data is unlawful,

 

iii) we no longer need your personal data for the purposes of the processing, but they are required by you for the establishment, exercise, or defense of legal claims, or

 

iv) you have objected to the processing of your personal data, pending the verification of our legitimate interest ground.

 

d. The right to data portability.

 

e. The right to oppose the processing of your personal data.

 

The user is entitled to demand information from Us at any time about the personal data collected by Us about him or her, also about the persons to whom we have delivered the user’s personal data. For that, the user must send us an email. We will review and answer the demand for information. We are entitled to refuse the transfer of the above-specified information in cases and extent provided by the legal provisions.

 

Should you have any questions related to the processing of your personal data or if you would like to submit a request, as well as to exercise any of the rights on the processing of personal data, please contact us at: contact@bhero.com.

 

We will review each request and notify you with regard to the undertaken actions in the shortest possible time. Should We require more information from you or experience difficulties in settlement of your request, We shall notify you without delay with regard to the fact that we need additional information to perform a proper review of your request.

 

 

10. LEGAL DISCLOSURE

 

Notwithstanding anything to the contrary in this Notice, we may preserve or disclose your information if We believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to address fraud, security, or technical issues; or to protect our or our user’s rights or property.

 

We may share your personal data with law enforcement authorities, data protection authorities, government officials, and other authorities when We are legally bound to do so or to protect the safety of users and the Platform.

 

11. CONTACT US

 

In the event we decide to amend this Privacy Notice, we will publish the new version on the Platform, which will supersede the current version.

 

Thank you for trusting us with your personal data and for finding the necessary time to read our Privacy Notice. Please feel free to contact us if you have any questions related to our processing of your personal data at: contactbhero.com.

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